Patient Coordinator (Eye Deal Vision)

General Summary

The primary role is to provide a high-quality patient experience by welcoming and communicating with patients, creating an efficient patient flow, and ensuring a flawless patient transition throughout the eye care experience.

Essential Functions

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Cook up scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Keep an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested

Job Specifications

• Typically Has The Following Skills Or Abilities:
• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Responsibilities

Priority is given to patient satisfaction by warmly greeting patients, completing check-in/check-out, working with staff, doctors, and patients, maintaining records, coordinating appointments, performing administrative tasks, and managing the front desk.

Requirements

Typically requires one to two years of administrative experience with at least one year of supporting administrative tasks. Must have demonstrated ability to handle multiple tasks in a fast-paced environment, working knowledge of MS Office, effective verbal and written communication, interpersonal and rapport-building skills, problem-solving abilities, and discretion in handling customer inquiries.

Qualifications

Typically requires one to two years of administrative experience with at least one year of supporting administrative tasks. Must have demonstrated ability to handle multiple tasks in a fast-paced environment, working knowledge of MS Office, effective verbal and written communication, interpersonal and rapport-building skills, problem-solving abilities, and discretion in handling customer inquiries.

Skills

Typically requires one to two years of administrative experience with at least one year of supporting administrative tasks. Must have demonstrated ability to handle multiple tasks in a fast-paced environment, working knowledge of MS Office, effective verbal and written communication, interpersonal and rapport-building skills, problem-solving abilities, and discretion in handling customer inquiries.

Benefits

Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

Pay

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.

Schedule

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.