Patient Coordinator

Responsibilities

• Answer all incoming phone calls in the Albany office.
• Aid all patients, offices, doctors, companies, etc. calling.
• Register demos, insurance, etc. for all new patients for all TCFR office locations.
• Schedule new patients for all TCFR locations.
• Schedule all appointments (follow-ups, DEXAS, e-news, 2nd opinions, etc.) for every provider in the Albany office.
• Reschedule/cancel any Albany appointments that are necessary.
• Check voicemails.
• Create and send phone notes for all Albany phone calls.
• Call for records to other offices and hospitals.
• Fax and mail records.
• Call patients to advise them of any messages per the provider’s request.
• Transfer calls to the proper party.
• Page/call upstairs for all physician-to-physician calls.
• Answer calls from outside offices for new patient referrals and records.
• Scan and index multiple documents daily (records, new patient packets, consult forms, etc.).
• Mail out all new patient packets and letters.
• Call for medical records for all new patients.
• Hospital consultation calls/spreadsheet.
• After calling new patients referred to TCFR, keep track of all the new patients that were unable to get ahold of.
• Bump lists: Reschedule any appointments after the Manager of Patient Care & Coordination blocks the schedules for doctor’s vacations, sick days, etc. Send out letters/cards to any patients that have not called us back about rescheduling their appointment.
• Perform other duties as assigned.

Qualifications and Skills

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• To perform this job successfully, an individual should have knowledge of Medical Practice Software, Windows, and Microsoft Office.
• Required Education and Experience
• - High school diploma or general education degree (GED); one year of experience working in medical office: scheduling, check-in/out/reception.