PATIENT COORDINATOR

About the role

This position acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. It also involves providing excellent customer service and compassionate care.

Responsibilities

• Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.
• Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest.
• Proactively greets customers by name and with individualized interest.
• Follows through on messages to be sure to keep entire team informed of issues as needed.
• Independently initiates and follows through with service recovery process while keeping all team members informed as needed.
• Makes sure patient flow and attendance are monitored throughout the day, frequently checking the waiting area and keeping patients informed of delays as needed.
• Acknowledges customer arrival at the desk promptly and courteously.
• Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards.
• Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital’s telephone etiquette standards.
• Checks phone messages each hour and responds to calls within the same business day.

Requirements

• One to two (1–2) years healthcare office experience required.
• Prior Epic Experience For Scheduling And Registration Preferred.
• Previous interactions with patients and families preferred.
• Monday - Friday, 10:30 am - 5:00 pm.

Qualifications

Preferred High School Diploma preferred.

Skills

Strong customer service skills both in person and by telephone required.

Benefits

N/A

Pay

$19.09 - $25.69

Schedule

Day (United States of America)