PATIENT COORDINATOR

About the role

This position acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. It also provides excellent customer service and compassionate care.

Responsibilities

• Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.
• Follows through on messages to be sure to keep entire team informed of issues as needed.
• Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed.
• Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital’s telephone etiquette standards.
• Checks phone messages each hour and responds to call within same business day.
• Completes pre-registrations and registrations with respect for patient privacy and understands the impact of data accuracy on hospital operations.
• Orients new patients to essential program guidelines and expectations (Cancellation and no shows policy, copayment, etc.).
• Schedules appointments in an efficient, coordinated, integrated manner to maximize optimal utilization of resources and patient access to services.
• Adheres to department standards for timely collection of co-payment, completing all documentation and delivery according to department standard.
• Works independently to complete daily assignments by the end of the shift and long-term assignments by deadline established.
• Prints, reviews and inquires about all department specific reports as needed.
• Completes hand off communication with each shift change or time away from the front office.
• Reviews discharge list created by clinicians and discharges patients in an accurate and timely manner.
• Records discharged charts in Retrievex according to Retrievex workflow process.

Requirements

• One to two (1–2) years healthcare office experience required.
• Prior Epic Experience For Scheduling And Registration Preferred.
• Previous interactions with patients and families preferred.
• Monday - Friday, 10:30 am - 5:00 pm.