Patient Coordinator at Smart Pediatric Dentistry

About the role

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
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• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
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• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
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• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
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• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
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• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Requirements

• A high school diploma or equivalent is required; some college coursework or healthcare-related education is preferred.
• Previous experience in dental or healthcare scheduling is preferred.
• Strong organizational and multitasking skills are essential.
• Excellent communication and patient service skills are required.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.

Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Pay

$17-$20 hourly