Patient Coordinator

Position

Position: Patient Coordinator
Entity: Clinical Care Associates
Department: Valley Forge Floor 3
Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd
Hours: Full-Time

Job Summary

The Patient Coordinator assists the practice manager and providers in maintaining a patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding initiatives within the practice and supports practice operations by performing clinical and administrative responsibilities.

Accountabilities

• Coordinator Duties:
  • Coordinates the activities of clinical program(s) and/or initiative(s) within the practice.
  • Assumes a leadership role in program/initiative development, implementation, and management, as per direction from practice leadership.
  • Generates/creates reports to monitor performance against pre-established expectations/metrics.
  • Acts as the communication link to the practice regarding program/initiative changes, improvements, effectiveness, and efficiency: solicits feedback on current and new programs/initiatives and responds accordingly.
  • Supports practice leadership for establishing, implementing, and maintaining practice policies, procedures and efficient systems that support daily operations and/or clinical program/initiative effectiveness.
• Clinical Duties:
  • Maintains medical supplies and stocks exam rooms appropriately.
  • Checks equipment to ensure that it is in proper working order and reports broken equipment to supervisor.
  • Coordinates communication with outside contacts (e.g. hospital, radiology).
  • Coordinates the activities of assigned care providers; may participate in evaluating performance of assigned providers (e.g. medical assistants).
  • Cleans and sterilizes instruments according to established practices and disposes of infectious waste properly.
• Patient Services Associate Duties (as needed/directed):
  • Answers patient calls, responds to caller requests based on principles of practice, triages calls to appropriate person, and retrieves voicemail messages according to practice protocol.
  • Schedules appointments appropriately informs patient of any appointment time changes, confirms appointments.
  • Performs patient check-in/check-out functions: verifies insurance, registers patient, informs team of patient's arrival, attempts to collect payments on accounts and processes according to policy.
  • Identifies if referral is required for care and verifies validity of location, date & number of visits.
  • Issues referrals for specialists and diagnostic studies as directed.
  • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures.
• Customer Services Duties:
  • Greets and interacts with patient in a positive, pleasant, and professional manner and assists with problems and questions.
  • Establishes positive relationships with patients by demonstrating knowledge of patient history with practice, treating them with compassion and responding to their individual needs.
  • Focuses practice on patient needs by communicating patient information to practice employees as appropriate.
  • Gives clear explanations to patients regarding medical care and informs patient of care and follow-up as appropriate.
  • Advises patients about office policies and procedures; returns patient phone calls as defined by the practice.

Qualifications

• H.S. Diploma/GED and 3+ years of medical office experience.
• Advanced degree (Associate's, Bachelor's, Master's may be considered in lieu of experience).
• Associates Degree in a health-related or science area of study preferred.
• Licenses, Registrations, and Certifications: Required: MA certification and CPR.