Patient Coordinator

About the Practice

Flagship Oral, Facial and Dental Implant Surgery - Warminster, PA

Essential Functions

Patient Interaction and Support

• Greet and welcome patients upon arrival
• Assist patients with check-in and check-out processes
• Provide information on clinic policies, procedures, and services
• Answer patient phone calls and address inquiries promptly and professionally
• Schedule and confirm patient appointments, ensuring optimal appointment utilization
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule

Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system
• Coordinate referrals, diagnostic tests, and follow-up appointments
• Verify patient insurance information and manage prior authorization processes
• Handle billing and payment processes, including collection of co-pays and outstanding balances
• Prepare and manage patient forms and documentation
• Other duties as assigned by the practice administrator

Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members
• Communicate effectively with clinical staff to ensure patient needs are met
• Facilitate communication regarding patient care plans and instructions

Customer Service

• Always maintain a high standard of customer service and professionalism
• Address patient complaints and escalate issues to management when necessary
• Strive to create a positive and supportive environment for patients and their families

Compliance and Confidentiality

• Adhere to all healthcare regulations and privacy laws, including HIPAA
• Ensure patient confidentiality and security of sensitive information
• Follow clinic policies and procedures to maintain compliance with healthcare standards

Qualifications

Education

• High school diploma or equivalency required

Experience

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable
• Proficiency in using electronic health record (EHR) systems and other office software
• Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements

• Strong organizational skills and the ability to manage multiple tasks concurrently
• Excellent interpersonal and communication skills, with a patient-centered approach
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution
• Ability to work well under pressure in a fast-paced environment
• Team player with excellent collaboration skills