Patient Coordinator at Meyer and Dana Orthodontics

About the role

At Meyer & Dana Orthodontics, our front desk team is the heart of the patient experience. From the moment families walk through our doors, you'll help create an environment where every patient feels welcomed, valued, and cared for.

Responsibilities

• Welcome patients with a friendly smile
• Answer phones and schedule appointments with a friendly smile
• Help create an exceptional experience for every family
• Work alongside an energetic, supportive team that truly enjoys what they do
• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability
• Coverage of pre-appointment and follow-up visits as directed by the clinical team
• Contact patients to confirm appointments and provide preparation and follow-up instructions
• Clearly communicate preparation instructions, financial expectations, and appointment timelines
• Address patient questions and concerns in a professional and compassionate manner
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes
• Monitor and reorder supplies as needed to support daily operations
• Absent from check-in and check-out when necessary
• Support administrative projects and provide coverage during absences or high-volume periods
• Participate in regular staff meetings and training sessions
• Perform other duties and responsibilities assigned by management

Qualifications & Experience

• High school diploma or equivalent required
• Strong organizational and multitasking skills
• Excellent communication and patient service skills

What We're Looking For

• Friendly
• Outgoing
• Organized and detail-oriented
• A strong communicator
• Positive, dependable, and eager to learn
• Pasionate about helping others

Qualifications & Experience

• No orthodontic experience required
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.