Patient Coordinator

Responsibilities

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to:

• welcoming all patients and their family members into the imaging center
• making patients and all visitors feel comfortable
• anticipating and attending to the needs of our patients
• checking patients in
• answering the telephone
• routing incoming calls to the appropriate party
• scheduling patient appointments
• collecting balances from patients’ financial responsibility at time of service
• other front office/desk duties as necessary

Qualifications

• Education: High School Diploma or equivalent
• Prior Experience: 0 - 2+ years of experience working in a customer support role or hospitality field
• Special Qualifications: Strong customer service background and focus, Professional written and verbal communication skills, Working knowledge and ability to perform accurately and efficiently on computer, Demonstrated ability to multi-task, Ability to work in a fast-paced environment

Preferred Skills/Experience

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree