Patient Coordinator
State of Location: Virginia
About the Role
Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Responsibilities
- Greeting and checking-in patients
- Scheduling appointments
- Answering incoming phone calls
- Verifying insurance coverage
- Obtaining necessary authorization
- Collecting payments
- Processing new patients
- Helping the clinic maintain optimal performance
Qualifications
- 2+ years of administrative experience in a healthcare setting is preferred
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook
- Great time management and ability to multi-task in a fast-paced environment
- Self-motivated with a drive to exceed patient expectations
- Adaptability and positive attitude with fluctuating workloads
- Self-motivated with the eagerness to learn and grow
- Dedication to exceptional patient outcomes and quality of care
Benefits
- Eligibility for full benefits package beginning within your first month of employment
- Generous PTO (Paid Time Off) plans and paid holidays
- Bonus incentive opportunities
- Access to abundant resources, robust mentorship, and career advice for unparalleled success
- Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development
- Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care
Location: Glen Allen, VA at Ivy Rehab for Kids, part of the Ivy Rehab Network