Patient Coordinator

State of Location: Virginia

About the role

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Responsibilities

• Greeting and checking-in patients
• Scheduling appointments
• Answering incoming phone calls
• Verifying insurance coverage
• Obtaining necessary authorization
• Collecting payments
• Processing new patients
• Helping the clinic maintain optimal performance

Requirements

• 2+ years of administrative experience in a healthcare setting is preferred
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook
• Great time management and ability to multi-task in a fast-paced environment
• Self-motivated with a drive to exceed patient expectations
• Adaptability and positive attitude with fluctuating workloads
• Self-motivated with the eagerness to learn and grow
• Dedication to exceptional patient outcomes and quality of care

Benefits

• Eligibility for full benefits package beginning within your first month of employment
• Generous PTO (Paid Time Off) plans and paid holidays
• Bonus incentive opportunities
• Access to abundant resources, robust mentorship, and career advice
• Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development
• Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care

Why Choose Ivy?

• Best Employer: Recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture
• Innovative Resources & Mentorship: Access to tools and guidance for unparalleled success
• Professional Development: Training programs focused on administrative excellence and leadership
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes
• Empowering Values: Prioritize teamwork, growth, and serving others