Patient Coordinator

About the Role

Giving Home Health Care supports individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. As a Patient Coordinator, you will be a vital member of our care team, conducting home visits and attending physician appointments to build relationships with patients and ensure their medical needs are met. This role involves managing a caseload, providing training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. You will also advocate for patients during medical appointments, ensuring a personalized and compassionate experience.

This position requires 2-3 days per week of same-day travel and up to 1500 miles monthly, with monthly reimbursement. A flexible schedule is required outside of regular business hours, depending on patient and scheduling needs. No weekends are required.

Responsibilities

• Conduct home visits to build and strengthen relationships, initiate home care, and gather compliance documentation.
• Ensure patients have proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
• Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
• Manage a caseload of 40-50+ patients, collaborating with patients, families, and healthcare providers to oversee medical documentation and renewals.
• Collaborate with a care team of two peers and a lead, supervised by a Care Team Director.
• Work closely with other departments to ensure the highest quality of patient care.
• Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME.
• Provide exceptional customer service and build genuine relationships with patients.
• Update and upload documentation within 24 hours of home visits to ensure compliance.
• Assist in preparing and processing patient assessments and care plans.
• Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date.
• Work and train with onsite nurses for charting and incident reporting.
• Report and document incident reports as needed.
• Step in for other care team roles as necessary and manage night/weekend calls based on patient needs.
• Meet and exceed performance metrics.

Requirements

• Strong work ethic and focus on patient care.
• Proficient in time management, organizational skills, and scheduling.
• Excellent customer service and relationship-building abilities.
• Strong communication, interpersonal, and presentation skills.
• Energetic, outgoing, and comfortable in an ever-changing environment.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis.
• Proven ability to work independently and efficiently without close supervision.
• Experience in Case Management/Social Work preferred (but not required).
• Medical knowledge and proficiency in medical terminology (preferred but not required).
• Active engagement in a collaborative team environment.
• Strong reading and writing skills.
• Adaptability, flexibility, and strategic thinking.
• Understanding of HIPAA and maintaining confidentiality.
• Valid driver’s license, car insurance, and dependable transportation for patient visits and appointments.
• Completion and passing of a mandatory background check by the Department of Health.
• Minimum associate-level education (preferred); high school diploma or equivalent required.

Benefits

• Paid Time Off, with additional hours accrued annually based on tenure.
• Sick Leave/Bereavement Leave.
• 7 ½ Paid Holidays + Floating Holidays + Your Birthday.
• Overtime pay at time and a half.
• Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance (begins after the first full month of employment).
• The company covers 100% of the cost for dental, vision, and a term life insurance policy after the first full month of employment.
• 401(k) Plan with a company match program.
• $150 Lifestyle Reimbursement annually (for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more).
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents.
• Competitive mileage reimbursement.
• Tuition Reimbursement Program.
• Employee Assistance Program.
• Employee Appreciation Program.
• $100 Monthly Cell Phone Reimbursement (after 1 month of employment).