Patient Coordinator

About the role

The Patient Coordinator is a vital member of our Care Team at Giving Home Health Care, serving as a liaison between Giving Home Health Care, patients, caregivers, and internal departments to ensure clear communication, coordinated care support, and a positive overall patient experience. This role helps bridge operational and clinical processes by supporting patient needs, facilitating communication between teams, addressing concerns proactively, and ensuring services are delivered efficiently, compassionately, and in alignment with organizational standards. The Patient Coordinator plays a key role in promoting patient satisfaction, caregiver support, and continuity of care while fostering strong relationships between Giving and the patients we serve.

Responsibilities

• Serve as a liaison between Giving Home Health Care, patients, caregivers, and internal departments to ensure clear communication and coordinated care support
• Support patient needs and facilitate communication between teams
• Address concerns proactively to ensure services are delivered efficiently and compassionately
• Promote patient satisfaction, caregiver support, and continuity of care
• Foster strong relationships between Giving and the patients we serve
• Represent patients in clinical and administrative settings
• Collaborate within a multidisciplinary care team

Qualifications

• 2-5 years of customer service and/or case management experience, preferably in a healthcare or home health setting
• High school diploma or equivalent
• Valid New Mexico driver's license, current auto insurance, and dependable personal vehicle for patient visits
• Ability to travel 3-4 days per week (up to 1,500 miles monthly, with competitive mileage reimbursement)
• Computer literacy — comfortable using tablets and laptops as primary daily tools
• Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint), including basic spreadsheet and report analysis
• Strong written and verbal communication, interpersonal, and presentation skills
• Excellent organizational and time management skills with the ability to manage a high-volume caseload
• Proven ability to work independently and efficiently with minimal supervision
• Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
• Flexible availability outside of normal business hours as patient needs require (no weekends required)
• Must successfully complete a mandatory background check through the New Mexico Department of Health

Preferred qualifications

• Associate's degree or higher in health administration, social work, or a related field
• Experience with Salesforce CRM or similar platform
• Familiarity with Igea/Axxess EMR system (training provided)
• Background in case management, social work, or home health coordination
• Medical terminology knowledge
• Experience pulling and interpreting operational reports and performance data
• Navajo Speaking

Core competencies

• Patient-centered mindset with a compassionate, relationship-driven approach
• Strong advocacy skills — comfortable representing patients in clinical and administrative settings
• High emotional and social intelligence
• Energetic, outgoing, and adaptable in a fast-paced, ever-changing environment
• Strategic thinking and sound judgment in ambiguous situations
• Active collaboration within a multidisciplinary care team
• Strong reading, writing, and documentation skills

Benefits & Perks

• Competitive hourly rate: $24 - $28/hour based on experience
• Paid Time Off with additional hours accrued annually based on tenure
• Sick Leave and Bereavement Leave
• 9½ Paid Holidays + Floating Holidays + Your Birthday off
• Overtime pay at time and a half
• Comprehensive benefits package (Medical, Dental, Vision, Life Insurance) effective after first full month — company covers 100% of dental, vision, and term life
• 401(k) Plan with company match
• $150 annual Lifestyle Reimbursement (gym/fitness, Costco/Sam's Club, Amazon Prime, and more)
• Modern Health mental wellness platform for you and your dependents
• Competitive mileage reimbursement (federal reimbursement rates)
• Tuition Reimbursement Program
• $100 monthly cell phone reimbursement (after 1 month of employment)
• Employee Assistance Program and Employee Appreciation Program