Patient Coordinator

About the role

The Eye Institute of West Florida is seeking a Patient Coordinator to join their team. This is a full-time, long-term position requiring travel to other offices in St. Petersburg, Clearwater, and Tampa.

Responsibilities

• Facilitate patient flow
• Verify medical and vision insurances
• Communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• Perform general office duties and cleaning as assigned
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Interact with all levels of employees in a courteous, professional manner at all times
• Gain industry knowledge and training
• Achieve practice goals
• Adapt and accept change
• Create a positive work environment by being team-oriented and patient-focused
• Commit to working over 40 hours to meet the needs of the business
• Reliable transportation to cover multiple work locations with minimal notice

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Education and/or Experience

• Minimum Required: High school diploma or general education degree (GED)
• One year of related experience and/or training; or equivalent combination of education and experience

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.