Patient Coordinator

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Make sure charts are paired and insurances are verified one week and one day ahead.
• Plan coverage when people are out of the office.
• Train all new Patient Coordinators.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.
• Affiliate with Patient Services professionals to coordinate their schedules.
• Collaborate with Patient Services Manager for conducting performance evaluations of Patient Services professionals.

Requirements

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Qualifications

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.

Skills

• Excellent communication skills.
• Proficient in Microsoft Office Suite.
• Strong organizational and time management skills.

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off and Paid Holidays.
• Paid Maternity Leave.
• Optical Education Reimbursement.
• Competitive Base Pay.

Pay

Competitive Base Pay

Schedule

Must be available to work multiple locations with minimal notice.