Patient Coordinator

About the role

If you're naturally outgoing, enjoy talking with people, and love the idea of making a positive impact every day, this could be the perfect role for you. At Custom Health, we're looking for someone who can build trust quickly, create meaningful connections, and help patients take the first step toward better health outcomes.

Responsibilities

• Serve as the first point of contact for prospective patients.
• Contact referred patients and consumers who have requested more information.
• Explain Custom Health services in a clear, supportive, and professional way.
• Build trust and rapport with patients and caregivers.
• Answer questions and provide education regarding available programs.
• Deliver a positive and supportive patient experience.
• Assess patient eligibility, interest, and program suitability.
• Verify coverage and help patients understand available services and next steps.
• Support enrollment and onboarding readiness.
• Identify and address barriers that may prevent enrollment.
• Help patients feel confident and prepared as they move toward onboarding.
• Manage patient progression through qualification.
• Maintain accurate records within CRM systems and patient tracking tools.
• Cook up next steps with pharmacy partners and internal teams.
• Organize and track patient progress through the onboarding process.
• Manage follow-up schedules to maximize outreach and enrollment opportunities.
• Ensure patients are prepared for a successful onboarding experience.
• Maintain high levels of patient engagement and responsiveness.
• Support strong relationships with patients, caregivers, and partner organizations.
• Help refine and improve processes that create a more seamless onboarding experience.
• Monitor outreach and enrollment performance.
• Contribute to reporting, tracking, and operational best practices.
• Support ad hoc projects and duties as needed.

Requirements

• 3+ years of experience in healthcare, patient coordination, customer care, social work, or a related field.
• Exceptional communication and relationship-building skills.
• Professional telephone presence and comfort managing patient-facing conversations.
• Strong organizational and time management abilities.
• Comfortable managing a high volume of patient interactions and follow-ups.
• Experience working with CRM systems preferred.
• Strong attention to detail and follow-through.
• Proficient with computers, software programs, and remote work tools.
• Comfortable working independently in a remote environment.

What Makes You Successful

• Genuinely enjoy helping people and creating great patient experiences.
• Outgoing and confident speaking with patients.
• Build trust quickly and communicate effectively.
• Highly organized and self-motivated.
• Thrives in fast-paced environments.
• Takes ownership and follows through.
• Balances empathy with operational discipline.
• Enjoys solving problems and improving processes.

Why Join Custom Health?

This is an opportunity to play a meaningful role in helping patients access services that can improve their health outcomes and quality of life. You'll work with a collaborative team, develop valuable healthcare experience, and have a direct impact on the lives of patients and caregivers every day.

Reports to

VP, Patient Acquisition

Job Type

Full-time, hourly

Location

Remote / home-based, Nashville, Tennessee area required

Salary Description

$22/hour