Patient Coordinator

Responsibilities

• Process impairment rating referrals from Central Referrals Contact Payor/Adjuster to confirm compensable part of injury and obtains approval for exam
• Coincides with patient to schedule exam
• Collections medical record from outside providers and/or insurance adjusters as necessary
• Prepares chart for examining physician per respective physician’s requirements
• Greets patients, communicates wait times, and directs them accordingly
• Checks patients in appropriate patient management system in accordance with company protocols
• Explains all required forms to patients and ensures proper completion of all paperwork
• Checks out patients in appropriate patient management system according to procedure and distributes records according
• Triage patients
• Enters charges and exam results into IT system
• Finalizes charges and closes ticket in IT system
• Enters exams in respective physician’s log of all exams for future reference
• Generates final reports out of IT system for physician review
• Proofreads reports and coordinates corrections as necessary before distribution
• Distributes final reports to appropriate parties in a timely fashion
• Fulfills HIPAA guidelines and safety rules
• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly
• Filings paperwork, medical records, and correspondence according to defined company procedure
• Arranges outside referrals as needed
• Archives patient charts

Qualifications

• Education Level: High School Diploma or GED
• Job-Related Experience: Customarily has at least one year of office administrative experience, preferably in a medical environment, to include leadership/supervisory experience
• Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility; Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions; Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism; The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies; Basic knowledge and skills in Microsoft Office Suite, specifically Excel; Ability to communicate effectively; Excellent computer, organizational and planning skills; Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions; Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism; Strong attention to detail; Ability to work independently; Ability to handle multiple tasks, projects, duties, and priorities; Ability to create and maintain accurate and precise records and reports; High level of attention to detail; Team player; Multitasking capabilities; Willing to commute between centers; Willing to work extended hours when required
• Additional Data: 401(k) Retirement Plan with Employer Match; Medical, Vision, Prescription, Telehealth, & Dental Plans; Life & Disability Insurance; Paid Time Off & Extended Illness Days; Offered Colleague Referral Bonus Program; Tuition Reimbursement; Commuter Benefits; Dependent Care Spending Account; Employee Discounts