Patient Coordinator

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic
• Safeguards patient information in the electronic medical record (EMR) accurately and updates it regularly for all patients
• Collects and posts patient payments correctly to accounts, ensuring daily collections are balanced
• Collaborates with Patient Financial Services on necessary patient information, payments, and insurance inquiries
• Schedules patient appointments according to patient needs, provider requests, and approved scheduling guidelines
• Maintains a clean and orderly work environment to reflect the professional appearance of the Clinic
• Keeps management team informed of all activities and ongoing issues within the medical clinic
• Adheres to relevant regulatory guidelines and laws, including HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA

Requirements

• High school diploma or equivalent required
• Strong interpersonal skills and ability to work effectively with people of all backgrounds
• Ability to perform cash, check, and credit card transactions with accuracy
• Knowledge of computer software such as Microsoft Office
• Ability to train, guide, and monitor staff, assist with scheduling, and cover shifts
• Excellent verbal and written communication skills for interactions with patients, families, and medical staff

Qualifications

• 1 year medical front office experience preferred
• 1 year customer service experience preferred
• Bilingual (English/Marshallese or Spanish) ability preferred
• Experience working with an Electronic Medical Record system (especially eCW) preferred