Patient Coordinator

About the role

Join Benevis and help create over a million smiles a year by ensuring every person has access to quality, affordable dental care. As a Patient Coordinator, you’ll support our mission by delivering excellent customer service in a fun, compassionate environment. This role is perfect for someone who loves working with kids (who make up 70% or more of our patient base) and wants to make a real impact in their community.

• Participate in local events, including school screenings and presentations, to promote a positive image of our practice.
• Engage in morning huddles, recognize peers, and highlight examples of customer focus and collaboration.

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out.
• Verify patient insurance eligibility and service limits.
• Deliver compassionate care to every patient.
• Greet parents and patients upon arrival and departure.
• Keep waiting parents informed about appointment progress.
• Maintain a clean and tidy waiting area and front desk.
• Verify and update patient insurance eligibility in the Boomerang file before appointments.
• Record and communicate service limits to the clinical team prior to treatment.
• Prepare patient files (pull records, update information, verify insurance and service limits) before appointments.
• Coordinate with the Clinical Team Leader and Doctors to offer same-day care opportunities.
• Assist in meeting office financial targets by keeping hygiene and operative schedules full.
• Schedule follow-up and six-month recall appointments.
• Answer incoming calls, direct callers appropriately, and take messages when needed.
• Make outbound calls to confirm appointments, reschedule missed appointments, and follow up on incomplete treatments.
• Refile all patient records at the end of the day.
• Adhere to government regulations, company standards, and compliance programs with the highest integrity.
• Verify, inform, and collect out-of-pocket balances from patients before treatment.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Office experience in a dentist’s or physician’s office (preferred).
• Experience with children’s dentistry (preferred).

Benefits

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Comprehensive benefits package, including:
  • Medical, dental, and vision coverage.
  • 401K with company match.
  • Flexible spending accounts.
  • Paid time off and company holidays.