Patient Coordinator

Responsibilities

• Provide services and deliverables through performance of support services.
• Ad-Hoc
  • Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.
  • Compile promotional materials for meeting exhibits and presentations, special events and other events.
  • Act as a liaison between participants, participant's relatives and staff members and communicate participant's questions, complaints, problems and concerns to appropriate staff members.
  • Triage questions to appropriate personnel in the team as necessary.
  • Collates, enters and maintains data collected on participants.
  • Create reports/spreadsheets for tracking and scheduling of protocol patients.
  • Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.
  • Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.
  • May assist in preparing credentialing packages.
  • Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
  • Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
  • Perform logistical and administrative duties that facilitate the work of physicians, nurses, social workers, and other members of the Clinical Center (CC) staff who provide patient care.
  • Answer incoming calls, e-mails, and otherwise remains responsive to queries and concerns related to core duties as described above in a timely manner.
• Mentors and trains staff on patient recruitment and coordination processes and procedures.
• Coordinate the recruitment, scheduling, travel and admission of research study participants.
• Coordinate scheduling, travel and lodging of subjects participating in studies.
• Distribute recruitment materials.
• Refers prospective volunteers per study guidelines to the appropriate Institute contact person.
• Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.
• Communicate with appropriate staff about intake and materials and submission of materials for review.
• Monitor workflow and administer and revise processes to maintain and improve operations.
• Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.

Qualifications

• Bachelor’s degree in Life Sciences or other related discipline.
• Minimum of one (1) year of related experience.