Patient Coordinator

About the role

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Makes collections for time-of-service patient responsibility.
• Verifies insurance coverage and obtains prior authorization.
• Preliminarily screens patients prior to procedures, which may include medical history.
• Transports patients to/from the exam room.
• Assists in patient transfer on/off the exam table.
• Provides preliminary and post-procedure instructions to patients.
• Maintains a clean and organized work area.
• Orders supplies and ensures the work area is properly stocked.
• Ensures accuracy of patient records.
• Schedules patient appointments and obtains insurance verification and/or authorization.
• Prepares medical records for physicians, patients and customers.
• Aids the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.

Requirements

• High School Diploma or equivalent experience required.
• CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology positions.
• CPR Certification is a plus for Fixed Radiology positions.
• Valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.

Benefits

The COVID-19 vaccination is/may be a condition of employment. All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Qualifications

• Preferred six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Skills

• Customer service skills.
• Organizational and multi-tasking skills.
• Basic computer skills.

Pay

Commensurate with experience.

Schedule

Varies.

Benefits

TBD.