Patient Coordinator (Arlington Eye Center)

About the role

The primary role is to provide a high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience.

Responsibilities

• Prioritize a high level of patient satisfaction by warmly greeting patients upon entering and completing the check-in and check-out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondence received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Requirements

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
• For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.