Patient Contact Coordinator 1

Summary/Objective

The Patient Contact Coordinator plays a crucial role in facilitating patient appointments and procedures within a contact center environment. They are responsible for scheduling new and established patient appointments, distributing necessary paperwork, and coordinating recall appointments.

Essential Functions

• Schedule appointments for new and established patients, ensuring efficient utilization of office resources.
• Distribute appropriate paperwork to patients with upcoming visits or procedures, maintaining accurate records.
• Coordinate recall appointments to ensure timely follow-up care for patients.
• Extensive phone and computer usage to manage scheduling tasks effectively.
• Maintain a pleasant phone manner and provide exceptional customer service to patients.
• Collaborate with the Call Center Manager and other team members to ensure smooth operations and patient satisfaction.

Competencies

• Strong organizational skills
• Excellent communication abilities
• Proficiency in medical terminology and procedures
• Pleasant phone demeanor
• Ability to work collaboratively in a team environment
• Ability to keep a high level of focus in a fast paced environment

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

Physical Demands

The physical demands include standing, walking, and occasionally lifting or moving up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

No travel is expected for this position.

Requirements

• High School Diploma or GED Equivalent
• Minimum of 1-2 years of experience in a medical or office setting
• Experience with EMR systems is preferred
• Must be authorized to work in the US for any employer