Patient Concierge Part-Time Memphis

Position Summary/Objective

This position supports the patients of BEST’s client hospitals by focusing on improving their experience in the healthcare setting. The Patient Concierge’s main objective is to compassionately care for patients, patient families, and deliver excellent customer service.

Accountable for

• Fulfilling customer services and patient needs (e.g., rounding to patients, providing care and comfort, errand running, etc.)
• Accurately capturing service activity within BEST’s service management platform.

Qualifications and Experience

• At least one year experience (with three to five years being preferred) in a fast-paced customer service environment.
• Proficient in Microsoft Office, primarily Outlook, Word, and Excel.
• Proficient with point-of-sale technology platforms with a strength in data entry accuracy.
• Servant hearted, compassionate, respectful, empathetic, approachable, personable, and humble.
• Stress tolerant; ability to be exposed to high stress, emotional situations.
• Detail oriented and committed to accuracy.
• Excellent verbal and written communication skills.
• Creative, curious, and solutions-minded.
• Transparent, authentic, positive, values-driven, and an excellent listener.
• Must have high level of interpersonal skills to handle dynamic customer situations; demonstrated poise, tact, and professionalism.
• Ability to manage multiple service requests, respond effectively and deliver on time.