Patient Concierge Part Time

About Circles: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

About the role

You will provide prompt, courteous, and customer-oriented services to patients and visitors. You will make recommendations and offer suggestions, as well as fulfill patient requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule including evenings and weekends.

Responsibilities

• Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services such as:
• Visit patients via rounds and introduce our program information
• Promote meaningful relationships through engaging and informed conversation with patients and visitors via face-to-face interaction, phone, and email
• Track accomplishments and challenges, constantly evaluating service levels and report to supervisor
• Coordinate purchases from the gift shop and deliver items to patients' rooms
• Order food from local restaurants for delivery
• Order flowers and gifts
• Provide driving directions and print maps
• Research local hotel suggestions and make transportation arrangements
• Eligible to become a Notary Public for the State of New Jersey
• Enter all patient and visitor requests into a central database
• Project an approachable and professional image at all times
• Maintain a general understanding of events occurring on the property
• Respond to patient and visitor requests in a professional, courteous, and timely manner, without exception
• Maintain a clean and organized working environment
• Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Requirements

• Manage and prioritize multiple tasks daily
• Ability to meet/exceed productivity and quality standards
• Excellent written and oral communication skills
• Ability to adhere to schedule
• Active listening
• Desire for continuous learning
• Flexibility to adapt to changing tasks/priorities
• 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
• Knowledge of MS Office, Microsoft Word, Internet searching, and keyboarding
• High school diploma required; Bachelor's degree preferred
• Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

Benefits

• 401K with company match
• Generous PTO
• 2-week paid sabbatical
• Access to company EBRGs (Diversity resource groups)
• Access to Employee Assistance Program (EAP)

Pay

$19.00 per hour

Schedule

Part-Time, flexible schedule including evenings and weekends