Patient Collections Support Specialist
About the role
At SCP Health, What You Do Matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why You Will Love Working Here: Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation. Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Primary location: Dallas, TX.
Responsibilities
- Collaborate with the Patient Contact Center (PCC) to update patient demographics and address inquiries related to patient responsibility and collections.
- Identify trends and patterns in patient collections data for continuous improvement.
- Acts as the primary contact for external vendors dealing with patient responsibility and medical claims liability.
- Maintain open communication channels with the patient contact center team to address queries and provide necessary support.
- Ensure accurate and up-to-date documentation of patient collections activities.
- Maintain organized records of interactions with external vendors and other relevant stakeholders.
- Stay informed about changes in regulations related to patient collections and insurance.
- Update patient demographics, generate itemized statements, copy, mail, fax, and upload documentation as needed.
- Sort and mail all paper claims to insurance carrier.
- Collate single primary claims that do not require Medical Records for daily mailing.
- Collate