Patient Check-In Representative

About the role

The Patient Check-In Representative position at Optum involves performing duties with a high level of autonomy and competency. This role serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, the representative handles significant higher-level administrative tasks.

Responsibilities

• Completes check-in process including general health screening procedures to notify clinical unit patient has arrived and directs patients according to service line customer service standards
• Identifies patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration
• Safeguards and updates demographic and insurance information ensuring all patients have completed and signed registration, NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposes
• Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service
• Reviews, researches, and corrects information as needed for work business reports or work queue including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role
• Provides information to patients as requested, orders ambulance and/or coordinates transportation when needed, performs overhead pages for Rapid Response, arranges for Interpreter Services and provides site phone coverage as necessary
• Performs other duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of customer-facing experience or healthcare experience (including banking industry or related fields)
• Intermediate level of proficiency with computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email)
• Previous Epic experience
• Working knowledge of check-in or registration procedures and self-pay collections in a healthcare environment
• Working knowledge of medical office check-in functions including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance)

Qualifications

• Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills
• Demonstrated working under time pressure, juggling multiple priorities, managing deadlines
• Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule
• Attention to detail, demonstrated multi-tasking skill

Skills

• Access to reliable transportation

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Some of our offerings include:
• Paid Time Off
• Medical Plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Assistance Program
• Employee Discounts
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED