Patient Care Technician/PCT, Foster Wing, 36hr, Days

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $24.49 (final offer may vary based on experience, skills, qualifications, and internal equity)

Schedule

• Monday through Friday
• Every other weekend
• Every other holiday
• 12-hour day shifts
• 36 hours per week
• Scheduled hours: 19:00–07:00

About the Role

At UMass Memorial Health, everyone is a caregiver—regardless of title or responsibilities. As a Patient Care Technician (PCT) I or II, you will perform a variety of patient care activities under the direction of a licensed clinician and assist the healthcare team in delivering exceptional patient care, academic excellence, and leading-edge research.

This position may include a signing bonus; eligibility will be confirmed during the interview process.

Responsibilities

• Provide clear, timely communication to the RN regarding patient observations and changes (e.g., skin condition, vital signs, mental status).
• Provide constant observation of high-risk patients as assigned.
• Participate in maintaining a safe environment, including de-escalation interventions and restraint procedures as directed.
• Assist patients with daily living activities (personal hygiene, ambulation, meals, and nourishment).
• Move, lift, position, and transport patients using proper safety techniques and body mechanics.
• PCT II Additional Responsibilities:
  • Maintain patient safety through checks, fall prevention strategies, and restraint policy adherence.
  • Take and record vital signs (temperature, pulse, respirations, blood pressure, pulse oximetry).
  • Measure and record height and weight.
  • Perform EKGs, Point of Care (POC) tests, and bladder scanning.
  • Collect, label, and prepare specimens for lab transport (phlebotomy in certain locations).
  • Assist with treatments/procedures (e.g., setting up equipment, sterile technique, patient positioning).
  • Perform ostomy care, tube feeding setup/refills, and output measurement (e.g., Foley catheters, drainage systems).
  • Replenish patient and unit supplies/equipment.
  • Precept new Patient Care Technicians.
  • Comply with departmental policies, procedures, and quality improvement initiatives.
  • Demonstrate cultural and age-appropriate communication with patients, families, and staff.

Requirements

Patient Care Technician I

• High school diploma or GED.
• Basic Life Support (BLS) certification within 30 days of employment (American Red Cross or American Heart Association).
• Ability to read, write, and communicate clearly in English.
• Basic computer skills and medical terminology knowledge.
• Ability to remain calm under stress or in emergencies.

Patient Care Technician II

• High school diploma or GED.
• Current Basic Life Support (BLS) certification.
• Minimum 800 hours and 6 months of experience as a PCT I with demonstrated competency.
• Prior inpatient/outpatient care experience or clinical care training.
• Proficiency in medical terminology and computer skills.
• Strong interpersonal and problem-solving skills.
• Ability to remain calm under stress or in emergencies.

Physical Demands

• Work indoors in a patient care environment.
• Hand dexterity, hearing, and vision to adjust equipment and observe patients.
• Ability to lift up to 50 pounds.
• Heavy physical demand: standing, walking, pushing equipment, and frequent bending.