Patient Care Technician (PCT)

About the role

WellNow Urgent Care seeks to create a supportive environment that values its employees and offers competitive compensation and benefits.

Responsibilities

• Takes patient history and obtains vital signs
• Performs basic testing or screenings such as vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function testing
• Accurately completes corresponding paperwork/computer work for lab tests
• Schedules and coordinates necessary records for ancillary care
• Absolutely assists providers with exams and testing
• Maintains confidentiality with all patient information (HIPAA)
• Ensures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Registers patients, explains insurance options, and completes registration screen
• Accurately and thoroughly documents the patient’s medical history, physical exam, and procedures
• Completes transcription as requested
• Improves provider efficiency during the course of a shift
• Greet and registers patients
• Answers and appropriately triages phone calls
• Takes payments for visits
• Prints, scans, and faxes reports
• Performs other front desk and cleaning responsibilities as assigned
• Documents the provider dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Documents physical examination findings and procedures as performed by the provider
• Scribes the results of laboratory and radiographic studies as dictated by the provider
• Scribes the correct time of patient care related activities

Requirements

• 1+ years’ experience in a Patient Care Tech role or equivalent preferred
• Ability to identify equipment problems and correcting or notifying team leader
• Ability to apply written instructions and standardized work practices
• Establishes and maintains effective relationships with staff, patients, and families
• Able to withstand physical & mental demands: standing, walking, stooping, and bending
• Requires ability to move equipment and transfer patients
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner
• Up-to-date on injections, and provide documentation, as per OSHA guidelines
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Strong communication skills, including grammatical, spelling and verbal
• Demonstrated ability to type at least 45 words per minute
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Capable of managing high call volume

Qualifications

• High School Degree or equivalent required
• E/M Basic certification preferred
• Clinical Medical Assistant (CCMA), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA) certification through one of the preferred following programs: National Healthcareer Association, American Association of Medical Technologists, American Medical Technologists