Patient Care Technician (PCT)

About the role

WellNow Urgent Care seeks to create a supportive work environment that values its colleagues and offers competitive salaries, comprehensive benefits, and opportunities for growth.

Responsibilities

• Takes patient history and obtains vital signs
• Performs basic testing or screenings such as vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function testing
• Accurately completes corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
• Performs point of care testing such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose levels
• Ensures sterile technique, instrument cleaning, and sterilization, and proper use of the autoclave
• Schedules and coordinates necessary records for ancillary care for patients
• Absists with exams and testing (pelvic exams, eye irrigations, ear irrigations, I & D’s, and splinting/orthopedic glass preparation)
• Maintains confidentiality with all patient information (HIPAA)
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Greet and registers patients
• Answers and appropriately triages phone calls
• Accurately and thoroughly documents the patient’s medical history, physical exam, and procedures
• Completes transcription as requested
• Improves provider efficiency during the course of a shift
• Performs registration duties: explains accepted insurances, pricing, and collects and records payments
• Accompanies the provider to the bedside
• Prints, scans, and faxes reports
• Performs other front desk and cleaning responsibilities as assigned
• Documents the provider dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Documents physical examination findings and procedures as performed by the provider
• Scribes the results of laboratory and radiographic studies as dictated by the provider
• Scribes the correct time of patient care related activities

Requirements

• 1+ years’ experience in a Patient Care Tech role or equivalent preferred
• Ability to identify equipment problems and correcting or notifying team leader
• Ability to apply written instructions and standardized work practices
• Establishes and maintains effective relationships with staff, patients, and families
• Able to withstand physical & mental demands: standing, walking, stooping, and bending
• Requires ability to move equipment and transfer patients
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner
• Up-to-date on injections, and provide documentation, as per OSHA guidelines
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Demonstrated ability to type at least 45 words per minute
• Strong communication skills, including grammatical, spelling, and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Capable of managing high call volume

Qualifications

• High School Degree or equivalent required
• E/MT Basic certification preferred
• Clinical Medical Assistant (CCMA) - National Healthcareer Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists

Skills

• Urgent Care Specialty
• Continued Clinical and Patient Experience Training

Benefits

• Competitive salary starting at $18.00 per hour
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for your future financial security
• Free urgent care visits for you and your immediate family members
• Scrubs provided to ensure a professional and comfortable work environment
• Opportunities for promotional growth as we continue to expand our presence
• Monthly bonus based on your performance and productivity

Pay

• $18.00 per hour

Schedule

• Varies depending on location and department needs