Patient Care Technician (PCT)

About the role

WellNow Urgent Care seeks to create a supportive work environment by investing in its employees. The company offers competitive salaries, a comprehensive benefits package, and opportunities for continuing education.

Responsibilities

• Takes patient history and obtains vital signs
• Performs basic testing or screenings such as vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function testing
• Accurately completes corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
• Performs point of care testing such as strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, and blood glucose levels
• Ensures sterile technique, instrument cleaning, and sterilization, and proper use of the autoclave
• Schedules and coordinates necessary records for ancillary care for patients
• Absists with exams and testing (pelvic exams, eye irrigations, ear irrigations, I & D’s, and splinting/orthopedic glass preparation)
• Maintains confidentiality with all patient information (HIPAA)
• Insures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Registers patients, explains insurance options, and completes registration screen
• Accurately and thoroughly documents the patient’s medical history, physical exam, and procedures
• Completes transcription as requested
• Improves provider efficiency during the course of a shift
• Greet and registers patients
• Answers and appropriately triages phone calls
• Takes payments for visits
• Prints, scans, and faxes reports
• Performs other front desk and cleaning responsibilities as assigned

Qualifications

• 1+ years’ experience in a Patient Care Tech role or equivalent preferred
• Ability to identify equipment problems and correcting or notifying team leader
• Ability to apply written instructions and standardized work practices
• Establishes and maintains effective relationships with staff, patients, and families
• Withstands physical & mental demands: standing, walking, stooping, and bending
• Requires ability to move equipment and transfer patients
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner
• Up-to-date on injections, and provide documentation, as per OSHA guidelines
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Demonstrated ability to type at least 45 words per minute
• Strong communication skills, including grammatical, spelling, and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Capable of managing high call volume

Education Qualifications

• High School Degree or equivalent required

Licensure and Certification Preferences

• EMT Basic certification preferred
• Clinical Medical Assistant (CCMA) - National Healthcareer Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists