Patient Care Technician (PCT)

Patient Care

• Responsible for taking patient history and obtaining vital signs
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation, EKG)
• Maintain confidentiality with all patient information (HIPAA)
• Ensures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Accompanies the provider to the bedside
• Performs tasks to improve provider efficiency during the course of a shift
• Documents the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Documents patient medical history, physical examination findings, and procedures as performed by the provider

Reception

• Explain to patients what insurances that are accepted and those that are out of network
• Knowledgeable of all pricing
• Greets patients and completes registration process in a timely manner
• Answers and appropriately triages phone calls
• Collections patient responsibility for visits
• Prints, scans, and faxes reports
• Cleans the clinic before, during, and after shift

Occupational Medicine

• Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
• Completes the following Occupational Medicine testing:
• Urine Drug Screens
• Breath Alcohol Testing
• Hair Collection Drug Screens
• DOT & Non-DOT Physicals
• Vision and Audio Testing
• Pulmonary Function Testing
• Audiograms

Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• Ability to identify equipment problems and correcting or notifying team leader
• Establish and maintain effective relationships with staff, patients, and families
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner; including use of Electronic Medical Records (EMR)
• To complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call and patient volume

Education

• High School Diploma or GED required
• Preferred License Or Certification
• E.M.T. Basic certification
• Clinical Medical Assistant (CCMA) - National Healthcare Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists