Patient Care Technician I

Responsibilities

• Independently performs, with appropriate documentation, all tasks including phlebotomy and specimen processing in accordance with established policies and procedures.
• Ensures accurate patient and specimen identification as well as integrity and acceptability of specimens.
• Checks outpatient requisitions for accuracy.
• Organizes and manages tasks within established standards for timeliness without reminder.
• Affords assistance to coworkers with heavy workload.
• Maintains a clean and orderly work environment.
• Disposes of waste, replenishes stock, and alerts appropriate personnel of low inventory situations.
• Demonstrates effective communication with co-workers, nurses, physicians, and patients.
• Relays messages accurately, concisely, and in a timely manner.
• Answers the telephone and conducts conversations in a professional manner, always using AIDET with patients and visitors.
• Consults with technical staff as necessary regarding any unusual or unexpected situations.
• Consistently uses safe work practices including appropriate use of equipment and PPE.
• Maintains low error rate.
• Shows initiative in completing mandatory requirements, training, and educational assignments on time.
• Recognizes factors affecting specimen/test acceptability.
• Maintains confidentiality of information.
• Displays effective problem-solving skills.
• Abides by all Bayhealth policies and procedures.
• Ensures all Infection Prevention / Safety protocols are always followed.

Qualifications

• Education: Certificate Program, High School Diploma or GED, Phlebotomy, or Certificate Program in EKG, Medical Assistant, Patient Care Technician, or Nursing Assistant.
• Credential(s): None
• Required Experience: Training in Phlebotomy.
• Prior Experience: Previous experience in healthcare setting preferred.