Patient Care Technician

About Us

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are a recognized patient-centered medical home (PCMH), where every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the patient's care team.

About the Role

We are seeking a compassionate and detail-oriented Patient Care Technician to join our team and support healthcare professionals in providing top-notch medical services to our community. The Patient Care Technician helps patients with direct health care needs in a clinical office setting.

Must have active CNA Certification.

Responsibilities

• Share information gathered from patients with appropriate team members to assist in more comprehensive care of the patient.
• Direct patients to the exam room and participate in patient intake, including gathering patient information such as vitals and patient history.
• Sterilize medical equipment and maintain it in good working order.
• Maintain adequate supplies in exam rooms and ensure exam rooms are clean.
• Follow clinic guidelines and protocols.
• Prepare and perform paperwork and clerical duties as necessary, including answering phones, computer entry, and handling referrals.
• Participate in community health and disease prevention activities.
• Participate in the corporation's Quality Improvement Program.
• Participate in daily Team Huddles with staff members as required or requested.
• Participate in staff development programs and promote team cohesiveness.
• Manage personal and staff clinical inboxes.
• Ensure timely response to appointment messages and requests via the phone and portal.
• Educate patients regarding PCMH and how the care team can help patients.
• Participate as a member of a patient's care team.
• Treat staff, practitioners, visitors, and patients with dignity and respect.
• Other duties as may be assigned.

MedLink Georgia Patient Care Techs (PCT) are NOT PERMITTED to perform the following duties:

• Phlebotomy
• Finger sticks including Hemoglobin, Hemoglobin A1C, and Glucose
• Immunizations
• Injections
• Lab Processing
• Point of care collection including swabs, urine, blood, and stool
• Medication administration including Clonidine, Tylenol, Ibuprofen
• Nebulizers
• Diabetic Foot Exams
• Ear Irrigations
• Suture/Staple Removal

Requirements

• Graduation from an accredited program of Certified Nursing Assistant, Patient Care Technician, or Hospital Specialist AND one year of experience in the medical field or completion of an approved internship program OR equivalent combination of education and experience.
• Nursing school students with applicable education are also eligible.