Patient Care Technician

Essential Functions And Responsibilities

• Demonstrates knowledge and technical skill necessary for providing safe and competent patient care and ability to follow instructions accurately.
• Maintains good physical and emotional well-being.
• Possesses genuine interest in caring for patients in the acute care environment.
• Demonstrates computer and keyboarding skills necessary to provide a complete and accurate electronic medical record.
• Demonstrates the ability to correctly use the telephone system to place callers on hold, transfer calls, etc.
• Attends to patient care needs: answering call lights, bathing, toileting, turning, passing ice water; obtaining and correctly labeling venous puncture specimens; correctly applying EKG leads and running 12 lead EKG as requested; applying telemetry leads as ordered; performing hourly rounding and ensuring safety measures in place; performing bedside shift report; utilizing AIDET-P; implementing fall prevention measures; obtaining: vital signs, accuchecks, hematests weights, accurate intake and output; maintaining appropriate hand hygiene compliance per policy; following appropriate isolation practices; maintaining a clean patient environment: providing linen changes, changing trash, cleaning environment, etc.; maintaining cleanliness of soiled utility rooms and equipment; stocking rooms with supplies as needed; documenting care provided and charging for appropriate items per nursing policy and procedure; maintaining patient safety during ambulation, transfers, re-positioning, etc.

Expected Behaviors

• Delivers care/service appropriate to patients/customers.
• Demonstrates competence in technical skills performed.
• Demonstrates critical thinking skills and the ability to prioritize care needs.
• Complies with direction of RN for patient activity/care.
• Sets goals for personal development and seeks educational opportunities to improve knowledge/skill.
• Participates on appropriate house-wide committees as approved by the Unit Coordinator/Director.
• Contributes to implementing and supporting progressive change.
• Makes suggestions to solve patient care or unit problems.
• Identifies areas of quality improvement and offers suggestions/recommendations.
• Assists with orientation of new staff.
• Attends unit/departmental meetings/in-services at least 75 percent of the time or as assigned.
• Demonstrates acceptable attendance and punctuality per policy.
• Participates in quality improvement activities.
• Completes assigned responsibilities in an efficient, timely manner.
• Uses time not consumed by patient care to maintain the unit (cleaning, stocking, uncluttering, etc.).
• Utilizes unit supplies in a cost-conscious manner.
• Exhibits effective organizational skills that assist in decreasing and/or eliminating overuse of man-hours.
• Recognizes impact of actions on co-workers and other departments and interacts in a manner conducive to teamwork and cost containment.
• Treats staff from other departments, co-workers, patients, and families with respect.
• Utilizes AIDET-P.
• Verbalizes directions, answers to questions, etc. in a timely manner to patients, families, visitors, physicians, staff members and other departments.
• Applies good guest relation techniques to telephone conversations.
• Communicates pertinent patient information clearly, accurately, concisely and in a timely manner to designated persons.
• Collaborates with other members of the health team regarding patient care needs and responsibilities.
• Directs concerns to appropriate persons within timeframes suitable to the situation.
• Utilizes appropriate chain of command.
• Practice is consistent with safety principles, OSHA guidelines, and infection control guidelines.
• Observes equipment for malfunction and takes appropriate action.
• Delivers patient care in a compassionate, non-judgemental manner that respects individuals' right to privacy, dignity, respect, and confidentiality at all times.
• Confronts individuals/situations assertively and non-aggressively when necessary to ensure the rights of patients, self and others are respected.
• Demonstrates effective conflict resolution skills though the use of problem-solving skills, discretion and respect.
• Readily offers assistance to families, visitors, patients/residents and colleagues.
• Functions in a professional manner under stressful or emergency conditions.
• Utilizes effective verbal, non-verbal and written forms of communication.
• Conducts self in a manner consistent with the intent of the hospital's mission, vision, values, and patient’s first behavioral commitment.