Patient Care Technician

Why DelRicht Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!

About Us

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace for 2023, 2024, 2025, and 2026! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Responsibilities

• Provide quality, excellent patient care and a great experience for our patients in our clinical research studies
• Ensure patients have a fun, positive, and comfortable experience at our clinic
• Complete patient visits accurately and efficiently, adhering to all clinical trial protocols 100% of the time
• Handle patient recruitment and enrollment into clinical trials
• Ensure patients attend and complete their clinical trial visits throughout the study
• Perform timely and accurate data entry for clinical visits into multiple online systems
• Serve as the lead and main point of contact for Pharmaceutical Sponsors and Contract Research Organizations for all clinical trials
• Provide amazing customer service to Sponsors and Clients when they are onsite at our clinic
• Maintain clear, constant communication with Sponsors and Clients when they are offsite
• Maintain physician trust by acting as a knowledgeable resource, ensuring the physician is well informed of their schedule and updated on all current clinical trial patients and protocols

Requirements

• 1+ years of professional experience
• Preferred: B.S. or B.A. from any accredited university
• Preferred: Professional experience in a patient-facing or healthcare position
• Preferred: Experience in an on-site, customer-facing role

Skills

• Self-motivated, energetic, and positive
• Focus on providing exceptional patient care and creating memorable experiences
• Prioritize client satisfaction and help clients achieve and exceed their goals
• Believe in high quality and maintain a high standard of compliance to study protocols
• Remarkably organized
• Skilled at problem solving, planning, and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Core Values

Production

• We deliver on our promises
• We have a bias towards action: we value independent problem solving
• We proactively over deliver: we act without being told what to do and always have new ideas that will be heard and improve the company

Humility

• We support each other relentlessly
• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude
• We embrace change: we are excited to always be growing and moving the organization forward, meaning change is the norm for us
• Coachable: we all love to learn, are willing to be taught, and will adapt quickly

Consistency

• We always execute accurately: we get it right the first time and promote ‘touch it once’ accuracy
• We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
• We are calm under pressure: we maintain stable performance when under heavy pressure or stress

Benefits

• Medical Insurance, with generous employer-paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan with clear bonus potential per quarter, giving visibility and control to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member’s professional goals
• Success-Driven Environment where data drives decisions and insights, prioritizing transparency, continuous improvement, and success

Pay

Salary Range: $50,000-$60,000

Schedule

Full-Time, 40+ hours