Patient Care Tech/ Unit Clerk - Ortho/Neuro OR

Patient Care Technician

• Maintains confidentiality and protects sensitive data at all times, including patient information, proprietary information and personnel information.
• Formulates and implements accurate and timely care.
• Takes care of the body after death.
• Assists patients with activities of daily living.
• Takes vital signs, weighs patients, and collects routine urine specimens; cleans catch specimens, stool specimens, and sputum specimens.
• Maintains patient safety and infection control standards; promotes a safe therapeutic environment that allows for the delivery of high-quality patient care.
• Cleans and prepares rooms between procedures and discharges; monitors and restocks supplies.
• Opens sterile supplies and sets up for procedures.
• Performs EKGs
• Promotes a safe, therapeutic environment.
• Documents and reports outcome of patient care activities; charts observations and vital signs on assigned patients in legible, accurate, and appropriate format following hospital and unit procedures.
• Checks equipment, supplies, and accessories on a regular basis; notifies appropriate personnel of equipment malfunctions and repairs needed.
• Participates in the orientation of new program personnel and in the ongoing in-service education of the team.
• Performs finger sticks.

Unit Clerk

• Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.
• Performs receptionist duties for patient care or technical area; receives, initiates, and directs telephone calls and messages.
• Assists visitors, staff, and patients by providing directions to hospital locations or calling for an escort when necessary.
• Participates in quality initiatives.
• Operates a personal computer, calculator, FAX machine, copy machine, scanner and related office machinery.
• Receives and dispatches communications, via phone, intercom, Vocera, fax and mail.
• Receives messages, flowers, newspapers, and other items and notifies appropriate personnel; verifies that patient has not been discharged and returns flower deliveries for discharged patients; delivers or arranges for the delivery of items to patients and appropriate personnel.
• Facilitates radiological procedures in accordance with protocol and assists patients and radiology staff in accordance with established patient care protocols.
• May also serve as an instructor to other Unit Clerks; provides orientation and guidance as needed and assists in orientation of other department personnel.
• Schedules appointments, surgeries, lab collections and/or other procedures; notifies patients, patient family, or appropriate departments of dates, times, or any changes.
• Archives and copies image data as requested and transfers images to computer applications.
• Assists with the transport of patients when necessary.
• Assists clinical staff as needed.
• Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
• Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
• Performs related duties as assigned.

Minimum Qualifications

• Education: High school diploma or general education degree (GED), or an equivalent combination of relevant education and experience.
• Experience: One (1) year of patient care experience, preferably in an acute care setting; or no experience if completed one semester of clinicals in an acute care setting in an accredited nursing program, or completed a formal Patient Care Tech (PCT) program, or obtained a Certified Nursing Assistant (CNA) certification, or obtained a Licensed Nursing Assistant (LNA) licensure.
• Licensure or Certification: Basic Life Support (BLS) certification required. Additional certifications may be required per department.
• Knowledge, Skills and Abilities: Knowledge of patient care protocols and practices; knowledge of general patient care practice, methods and regulations; knowledge of patient privacy regulations; knowledge of appropriate customer service interaction skills as it relates to greeting and assisting by phone or in person; skill in attending to patients with care and attention to needs; skill in assisting with more complex patient care programs; skill in multi-tasking and setting priorities so the most critical are performed first; ability to recognize a patient in distress and follow directions to get assistance; ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to complete routine reports and correspondence; ability to listen and accurately interpret others’ communication or instructions to take appropriate action; ability to speak effectively in front of doctors, nurses, staff and the general public; ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations; applicants must have basic computer familiarity and experience and the ability to operate office equipment, calculator, FAX machine, copy machine, scanner and changing technology in performing assigned duties.