Patient Care Tech- Surgery Clinic (Casual Call, Day Shift)

About the Role

The Patient Care Tech – Clinic plays a key role in increasing efficiency, productivity, and patient and team satisfaction. This position performs uncomplicated tasks under the direct supervision of a work area nurse.

Responsibilities

• Collects patient information and obtains and records vital signs, reporting findings to provider or RN with timely documentation.
• Performs chart review and pre-visit planning prior to clinic visits.
• Produces and manages schedule tracking and referral reports.
• Prepares and mails annual appointment paperwork; orders labs for pre-visit planning according to guidelines or protocols.
• Schedules patient appointments, referrals, procedures, and tests.
• Orders drugs, medical supplies, and vaccines for the clinic; processes all vaccine orders (stock & VFC as needed).
• Assists with vendor requests, coupons, and samples as needed.
• Coordinates prescription assistance programs and pre/prior authorizations for clinic patients.
• Performs other related tasks as appropriate.

Requirements

• High School Diploma or Equivalent.
• American Heart Association BLS certification.

Preferred Qualifications

• Courses in Medical Terminology.
• Nurse Aid training or non-certified graduate of a medical assistant program.
• EMT, CNA, or other healthcare-related certifications.
• Experience working with protected health information and electronic health records.
• Two years of medical/clinical office experience.

Skills

• Ability to work in a busy and stressful environment.
• Ability to work varied shifts.
• Strong emotional intelligence, interpersonal, and teamwork skills.
• Sound judgement, patience, and professional demeanor at all times.
• Creativity, problem analysis, and decision-making abilities.
• Detail-oriented with strong organizational and prioritization skills.
• Exercises tact, discretion, sensitivity, and maintains confidentiality.