Patient Care Tech - ED, PT, Days

About the role

The Patient Care Tech II will be responsible for assisting in meeting patient needs for all age groups (neonates, infant, children, adolescent, adult, and geriatric) in the areas of comfort, activities of daily living, clinical procedures as delineated, transporting and safety needs, and obtaining blood samples from patients according to established procedures and protocols. The role requires timely communication with team members about observations of the patient's progress, needs and problems, adherence to departmental/hospital policies, performance improvement, patient safety, and infection control, and active participation in a unit‑based multidisciplinary team.

Responsibilities

• Assist patients of all ages with comfort, activities of daily living, clinical procedures, transport, safety, and blood sample collection according to established protocols.
• Communicate observations of patient progress, needs, and problems to team members promptly.
• Maintain departmental and hospital policies, procedures, performance‑improvement initiatives, patient‑safety standards, and infection‑control practices.
• Work collaboratively as a member of a unit‑based, multidisciplinary patient‑care team.
• Embrace shared‑governance nursing principles by staying informed of nursing council activities to achieve nursing outcomes, goals, and objectives.
• Be accountable through direct observation, achievement of team service goals (satisfaction, quality, financial outcomes), and participation in performance‑improvement activities.
• Provide nursing care in an environment that encourages maximum staff participation.
• Demonstrate population‑specific competencies, including age‑specific care, cultural sensitivity, and patient‑centered communication.

Qualifications

Education

• High School Diploma or General Education Development (GED) – preferred.
• Related post‑high school education (e.g., Unit Clerk, Medical Secretary, or related coursework) – preferred.

Work Experience

• 1 year full‑time experience performing phlebotomy functions at Phlebotomy I or II level, or phlebotomy competence/certification.
• Experience in allied‑health roles requiring phlebotomy skills (e.g., LPHI/II, Paramedic, EMT, Certified Medical Assistant) considered.
• Experience dealing with the public and demonstrating excellent customer‑service skills.
• 1 year experience in direct care or laboratory settings – required.
• Direct patient‑care experience such as Nursing Assistant, Dietetics Representative, Physical Therapy Aide, Phlebotomist, EKG Technician, etc. – preferred.

Licenses and Certifications

• BCLS – Basic Life Support (required upon hire).
• CNA – Certified Nursing Assistant (preferred).
• CPT – Phlebotomy Technician Certification (preferred).

Business Unit: Piedmont Augusta Hospital