Patient Care Tech

Job Summary

About the role

Performs a variety of technical (including EKG, EEG and Phlebotomy), clerical and communicative tasks for the effective operation of the Medical Clinic.

Qualifications

• High school graduate or equivalent
• Six months to one year patient contact experience required
• National Phlebotomist certification required
• CPI training required, Brattleboro Retreat will provide
• Valid driver's license without any record of motor vehicle violations or convictions limiting driving privileges
• CPR certification required
• One year on the job experience for phlebotomy, to be approved by the Brattleboro Retreat’s Neurologist consultant
• Clerical experience preferred
• Organized and flexible; ability to set priorities and multitask

Responsibilities

• Performs correct venipuncture of patients and staff to ensure the accurate collection of specimens as ordered by staff M.D./N.P. and as per Personnel policy for staff screening
• Performs electrocardiograms on patients as ordered per staff M.D./N.P., ensuring accurate and consistent techniques
• Prepares all lab specimens in a timely manner for safe transport to BMH lab
• Obtains results from laboratory on the Internet/telephone for M.D. /N.P./ unit staff as necessary
• Keeps accurate files of all types of records housed in the clinic, correctly maintaining different systems of filing and retrieving
• Maintains employee health files and enters appropriate data into computer
• Xeroxes records and forms according to procedure standards ensuring quality copies
• Tracks Medical Clinic inventory and orders supplies as needed
• Schedules appointments on AVATAR Scheduler for M.D. consultants and N.P.'s, and X-Ray ensuring timely, appropriate care and attention for patients and staff
• Organizes and monitors the flow of the Clinic workload
• Maintains flexibility based on clinic needs
• Transmits Clinic daily schedule to each patient care unit in a timely manner
• Edits schedule as needed and enters pertinent data after clinic visit
• Triage telephone calls and conveys unit needs/concerns to N.P.
• Affords assistance with triage of patients insuring that compromised patients receive appropriate care quickly
• Relays test results and messages to the appropriate people following established Retreat polices as requested, ensuring effective communication and confidentiality
• Patient Care Role Model
• Presents with a calm, therapeutic presence
• Consistently connects and engages patients in a proactive manner
• Uses models and coaches others in therapeutic communication, while demonstrating appropriate boundaries
• Asserts a positive tone, provides anticipatory positive engagement strategies and participates in the development of ma management plan
• Leadership
• Orients and re-orients new and present staff to the proper procedures of lab requests, consult requests, and any other judged needed, thus ensuring proper and consistent operating procedures of the departments
• Demonstrates initiative and productivity by identifying and addressing patient and staff issues in a timely manner, while suggesting and/or implementing solutions
• Demonstrates behaviors that encourage cooperation, support and teamwork with other employees
• Anticipates issues and provides pro-active solutions
• Mentoring
• Oversees department based orientation and mentorship of new staff
• Trains and credentials new phlebotomists on the staff, ensuring consistent high standards of technique and procedure
• Provides input to performance evaluations
• Optimizes staff strengths/weaknesses taking into account the broader clinical picture of patients and their needs