Patient Care Service Representative II

Key Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage check-in and check-out processes, verify insurance, and collect co-pays.
• Schedule patient appointments, testing, and follow-ups in collaboration with providers.
• Submit and track prior authorizations, including verifying insurance and submitting required documentation.
• Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
• Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
• Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
• Absorb and train new team members to build support and cross-functional skills.

Clinical & Patient Care Duties (if MA certified)

• Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
• Administer allergy and immunotherapy injections following clinical safety protocols.
• Prepare and maintain allergy serum and oral desensitization vials.
• Monitor and document patient vitals and treatment responses.
• Support physicians and advanced practice providers during clinical consultations and procedures.
• Educate patients and families on allergy and asthma care plans and treatment options.
• Respond to and manage allergic reactions, including emergency interventions when needed.
• Escort patients to exam rooms and prepare for provider exams.
• Aid in preparing asthma action plans, Epinephrine training, and discharge instructions.
• Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
• Absorb clinical prior authorizations under the direction of a supervisor.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Licensure & Certifications: Certified or Licensed Medical Assistant (California), if performing clinical duties.
• CPR certification (or willingness to obtain upon hire).
• Skills & Abilities: Strong interpersonal, customer service, and communication skills; excellent organizational and multitasking ability in a clinical setting; knowledge of medical terminology and EHR systems; familiarity with HIPAA and OSHA compliance standards; ability to remain composed in fast-paced and emergency situations; commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications: Prior experience in allergy, immunology, or respiratory care settings; comfort with performing skin testing and pulmonary diagnostics; experience submitting and managing insurance prior authorizations.

Physical Requirements

• Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed.
• Frequent use of hands and fingers for patient care and equipment operation.
• Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable.

What We Offer

• Competitive salary and benefits package, including medical, dental & vision insurance, 401(k) retirement plan with employer matching, and professional development opportunities.
• Paid time Off (PTO), sick time, floating holiday and holiday pay.
• Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network).
• A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth.