Patient Care Representative (Yarmouth)

About the Role

Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters.

Responsibilities

• Advocates for the patient’s appointments and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintain accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attend and actively participate in team meetings
• Answer phones in accordance with department standards to achieve expected goals
• Communicate effectively and efficiently when in the call center assignment
• Perform other work-related duties as assigned
• Consistently provide service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence, and service

Requirements

• Ability to read, write, and communicate in English at the level of a high school graduate
• Ability to work independently in a fast-paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service, and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year of experience in a clinical setting preferred

Schedule

32 hours per week, Monday–Friday, 8:00 AM–4:00 PM, no weekends, no holidays

Pay

Hourly hiring pay range: $20.60 – $23.75