Patient Care Representative-Temporary

Responsibilities

• answer telephone calls and relay messages
• schedule appointments
• verify patients’ demographics and insurance information
• review patients’ medical records to assist with patient inquiries
• request medication refills
• coordinate Release of Record requests
• registers patients and updates existing patient accounts
• determines if patient has a co-payment or deposit
• accepts and records receipt of payment
• provides applicable waiver and obtains appropriate signatures
• scans copy of patient’s photo ID, insurance card and/or waiver
• handles any system red flags as they are encountered
• assists patients with registering for MyCare health record system
• handles incoming calls, makes appointments, sends task to providers and support staff as needed
• assures all urgent calls are handled in a timely manner
• greet patients and others entering the department
• schedules new or follow-up appointments
• responds to requests from patients, family members, physicians and staff
• assists with electronic medical record (EMR) documentation
• manages EMR in-basket(s), work queues and schedule templates as assigned
• reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries
• performs other duties as assigned including department-specific functions and responsibilities

Qualifications

• High School Diploma or GED
• Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
• Experience working with an EMR
• Able to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
• Excellent interpersonal and telephone communications skills
• Legible handwriting
• Basic math skills necessary to collect payments and balance cash drawer
• Excellent attention to detail
• Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
• Able to maintain composure during challenging interpersonal interactions
• Able to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
• Able to work effectively as a team member who is flexible, cooperative and willing to assist others
• Associates degree preferred
• EPIC EMR experience preferred
• Bilingual skills preferred