Patient Care Representative/Technologist Aide

Job Summary

About the role

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed.
• Assist patients with iPad check-in process, ability to troubleshoot and provide feedback.
• Recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare setup for next day’s appointment schedule and communicate any potential issues.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency, and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Absorb and prepare for patient interviews.
• Assist in preparing patient scan rooms.
• Maintain co-pay/petty cash accuracy and make daily bank deposits.
• Perform other related duties as required.

Requirements

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Proven ability to multi-task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Proven ability to multi-task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• Medical office or healthcare administration courses preferred.
• Knowledge of anatomy, medical terminology, and insurance requirements is preferred.

Skills

• Exceptional customer service skills.
• Professionalism and efficiency.
• Accuracy and attention to detail.
• Multi-tasking and customer expectation setting.
• Computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Knowledge of anatomy, medical terminology, and insurance requirements.

Benefits

• Paid medical insurance.
• Paid dental insurance.
• Paid vision insurance.
• 401(k) plan.
• Flexible spending account (FSA).
• Healthcare flexible spending account (HSA).
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Disability income insurance.
• Employee assistance program (EAP).
• Generous paid time off.
• Comprehensive training and development programs.

Pay

The pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

Schedule

Hours may vary based on department needs.