Patient Care Representative, Rehabilitation

Purpose & Scope

Greets, schedules, meets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and pre-authorizations. Maintains medical records and prepares charts/paperwork for all Medical Imaging modalities. Accurately registers and effectively places orders for all Medical Imaging modalities. Has working knowledge of Epic. Monitors waiting area and communicates with clinical staff of patient readiness. Provides assistance as needed to physicians, Department Managers, and clinical staff.

About the Role

Education: High School Diploma or Equivalent Required, College Degree Preferred. Experience: One Year Office/Clerical Experience Required, One Year Healthcare Field Required. Certification/Licensure: None Required.

Responsibilities

• Greets, schedules, meets, and registers patients in a friendly, courteous, and professional manner.
• Answers and routes telephone calls and messages.
• Captures and maintains patient information in medical records.
• Coordinates insurance verifications and pre-authorizations.
• Prepares charts/paperwork for all Medical Imaging modalities.
• Accurately registers and effectively places orders for all Medical Imaging modalities.
• Maintains a working knowledge of Epic.
• Makes rounds to monitor the waiting area and communicate with clinical staff regarding patient readiness.
• Provides assistance as needed to physicians, Department Managers, and clinical staff.

Qualifications

Education: High School Diploma or Equivalent Required, College Degree Preferred. Experience: One Year Office/Clerical Experience Required, One Year Healthcare Field Required. Certification/Licensure: None Required.

Skills

Working knowledge of Epic. Strong communication and interpersonal skills. Ability to multitask and prioritize responsibilities. Proficiency in Microsoft Office applications. Knowledge of medical terminology and healthcare regulations.

Benefits

The posting does not specify any benefits.

Pay

The posting does not specify any pay details.

Schedule

The posting does not specify any schedule details.

Additional Information

VHC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. VHC Health maintains a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations.