Patient Care Representative - LEON VALLEY

Now offering: clinical ladder, competitive hourly rates, comprehensive onboarding and training program, scrub voucher + 20% off for scrub purchase. Screenings & interviews ongoing – next hire date 8.3.26.

About the Role

Maintains the efficient workflow of all front office functions including appointment scheduling, medical records, patient registration, insurance verification, and checkout. Contributes to the growth and success of HealthTexas while upholding our Mission, Vision, and Values.

Culture and Values Expectations

At HealthTexas, we believe our workplace culture is the cornerstone of our success. We foster an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered, and motivated. Our culture drives our mission: “to deliver quality and compassionate care with outstanding service, every patient, every time.” As part of our team, you are expected to embody and promote our Values and defined behavioral expectations:

• Integrity: Do the right thing, the right way, every time. Be honest, uphold commitments, earn trust, and maintain privacy and confidentiality.
• Compassion: Treat everyone with respect and dignity. Foster inclusivity and well-being, practice patience and empathy, and assume positive intent.
• Synergy: Collaborate to improve outcomes. Invite and explore new opportunities, promote effective communication and teamwork, and take pride in yourself, your work, and HealthTexas.
• Stewardship: Use resources responsibly and efficiently. Implement effective strategies to attain goals, achieve maximum productivity, and seek continuous knowledge and improvement.

Responsibilities

• Follow all HealthTexas Medical Group policies and procedures, including human resources, clinic, administrative, HIPAA, and compliance.
• Greet patients and visitors, check in patients, verify and update medical records and registration information.
• Enter patient demographics and insurance information into the computer; assist patients with physical difficulties and notify medical assistants when a patient is ready.
• Maintain appointment schedules, confirm appointments, and obtain referral information.
• Verify insurance coverage, answer telephones, screen calls and visitors, take messages, and provide routine information.
• Display courtesy, professionalism, compassion, and a positive attitude in interactions with providers, staff, patients, and visitors.
• Maintain appropriate cash levels, balance cash drawer, process payments received in person and by mail, and prepare monies for deposit.
• Refer patients to billing or supervisor for account or payment clarification.
• Operate and maintain credit and collection equipment.
• Maintain supply inventory, patient charts, and update information according to policies and procedures.
• Prepare new charts, ensure new patient paperwork is completed and scanned into EMR, and update established patient paperwork annually.
• Type work excuses as directed, sort and deliver mail, medical records, and other correspondence.
• Maintain work area and lobby in a neat and orderly manner.
• Attend required meetings and participate in committees as requested.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Use effective oral and written communication skills to convey ideas clearly and positively.
• Adhere to established medical group policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards.
• Implement job responsibilities consistent with the Code of Ethics.
• Maintain regular and acceptable attendance as determined by the medical group.
• Follow personal protective equipment (PPE) guidelines.
• Fulfill medical records requests as applicable.
• Assist patients with referral/authorization requests, including printing referrals, providing contact and location information, obtaining commercial authorizations, and checking authorization status.
• Assist patients in accessing Healow, Patient Portal, completing Formstack paperwork, and mobile check-in.
• Serve as Clinic Champion, rotating through Medical Records, Referrals, Healow, Formstack, Mobile Check-in, and Resource Schedule.
• Demonstrate knowledge of Managed Care plans and benefits.
• Bilingual Associates may be expected to utilize language skills to translate or interpret for patients, family members, or colleagues.
• Perform other duties as assigned.

Requirements

• One year of physician office experience, including ICD, CPT, and HCPCS coding.
• Knowledge of managed care preferred.
• High school diploma or equivalent.

Skills

• Ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal, communication, and customer service skills; good math knowledge.
• Ability to work in a multi-tasking environment and under stressful conditions where constructive criticism is encouraged.
• Knowledge of basic medical terminology.
• Able to communicate respectfully with all individuals regardless of sexual, racial, ethnic, or economic status.

Schedule

Clinic hours vary by location; Associates rotate 8-hour shifts as assigned to meet business and patient needs. Requires travel to other sites as requested for training or to meet business and patient needs.

Working Conditions / Physical Requirements

• Medical office/clinic environment; exposure to infectious diseases, bodily fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
• Regularly required to talk and hear; specific vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
• Must perform essential functions of the position and meet attendance requirements.
• Must assist patients in emergencies and not pose a direct threat to the health or safety of others.
• Requires manual dexterity, sitting, standing (no less than 2 hours at a time), stooping, reaching, kneeling, crouching, bending, walking, and lifting up to 50 lbs; may assist in lifting patients.

Note: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities. Job responsibilities, location, work hours, etc., may change at any time with or without notice.