Patient Care Representative Float

About the role

Pulmonary Associates of Richmond (PAR) has been serving the greater Richmond community since 1974, specializing in pulmonary medicine, sleep disorders, and research. The practice is seeking a dynamic, enthusiastic full-time Patient Care Representative Float who will rotate between the Boulders, Waterford, and Colonial Heights locations as needed. The role offers weekly pay and the opportunity to grow in a team-oriented environment.

Pay

$17.50–$20.00 per hour, based on experience.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Employee referral program
• Health insurance
• Short-term and long-term disability insurance
• Accidental disability & dismemberment insurance
• Critical illness insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Weekly pay

Responsibilities

• Greet patients and instruct them on the use of the Phreesia pad.
• Float to multiple Southside locations as needed.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patients out in Allscripts.
• Schedule follow-up appointments and tests.
• Complete order forms and give instructions to patients.
• Call patients to schedule or reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork; scan, index, and distribute faxes in EMR; check and respond to patient messages in EMR; fax patient paperwork to DME companies.
• EMR maintenance: fax daily notes to other physicians from output queue; fax LabCorp orders from lab queue and clear orders out of results tab.
• Assist Medical Assistants with daily workload as time permits.
• In Sleep Lab: assist with filling sleep study beds when there is a last-minute cancellation.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside the organization.
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor, or member of Administration — for example, cross-trained to perform patient check-in and/or check-out during clinic.

Qualifications

• High School Diploma or equivalent.
• One year of front desk experience in a medical practice or one year of customer service experience preferred.
• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician/patient demands.