Patient Care Representative

Full-time position located in Enfield, CT, with a schedule of 40 hours per week.

Responsibilities

• Schedule appointments (new patient appointments, sick visits, physicals, office visits).
• Answer telephone calls and process requests.
• Process and file e-faxed documents into the appropriate patient’s chart.
• Process incoming and outgoing medical records requests.
• Scan paperwork into the appropriate patient’s chart.
• Monitor patient portal messages and respond as appropriate.
• E-fax referrals, school physical forms, and other patient paperwork to designated locations.
• Greet and check-in patients for appointments.
• Verify patient demographic information (insurance, address, phone number, etc.).
• Obtain all necessary signatures, insurance cards, and IDs.
• Collect co-pays and balances from patients.
• Check patients out, schedule follow-ups, and monitor when patients are due for a physical.
• Review upcoming appointments to anticipate needs, supplies, and completeness.
• Notify patients about labs due for their physical and/or medication check appointments, as appropriate.
• Report needed supplies for ordering to Practice Manager as inventory is used.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent; Associate’s degree preferred.
• Minimum of 2 years medical office experience or equivalent required.
• Athena experience preferred.
• Must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts.
• Must be fully vaccinated for influenza.

Skills

• Strong computer skills.
• Attention to detail.
• Familiarity with medical terminology.
• Experience with health insurance.

Physical and Mental Requirements

• Frequently required to maintain a stationary position and move or traverse.
• Ability to transport and/or maneuver objects weighing up to 20 pounds.
• Vision abilities including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Dexterity necessary to utilize a computer keyboard regularly.
• Ability to work in a busy environment subject to frequent interruptions and shifting priorities.

Benefits

• Earned time off.
• Sick time.
• Company holidays and one floating holiday.
• Employee Assistance Program.
• Employee Discount Program for discounts on entertainment, travel, and shopping.