Patient Care Representative

About the role

The Patient Care Representative for SoNE HEALTH Medical Group - NEPA is a full time, 40 hour position that will provide support in the daily operations of the medical office and ensures that patients receive the highest level of care. This role ensures smooth operations in the medical office by handling patient appointments, phone calls, maintaining records, and creating a welcoming and organized environment. This position requires strong computer skills, attention to detail, familiarity with some medical terminology, and experience with health insurance. This position is located in Vernon, CT.

Responsibilities

• Schedule appointments ie. new patient appointments, sick visits, physicals, & office visits
• Answer telephone calls & process requests
• Process and file e-faxed documents into the appropriate patient’s chart
• Process incoming and outgoing medical records requests
• Scan paperwork into the appropriate patient’s chart
• Monitor patient portal messages & respond as appropriate
• E-fax referrals, school physical forms, & other patient paperwork to designated location
• Greet & check-in patients for appointments
• Verify patient demographic information ie. insurance, address, phone number, etc.
• Obtain all necessary signatures, insurance cards, & ID’s
• Collect co-pays & balances from patients
• Check patients out, schedule follow ups, & monitor when patients are due for a physical
• Review upcoming appointments to anticipate needs, supplies, & completeness
• Notify patients about labs due for their physical and/or medication check appointments, as appropriate
• Report needed supplies for ordering to Office Manager as inventory is used
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent; Associate’s degree preferred
• Minimum of 2 years medical office experience or equivalent required
• Athena experience preferred
• Strong computer skills, attention to detail, familiarity with some medical terminology, and experience with health insurance
• Frequently required to maintain a stationary position and move or traverse; ability to transport and/or maneuver objects weighing up to 20 pounds
• Vision abilities required: close vision, color vision, peripheral vision, depth perception, ability to adjust focus
• Dexterity necessary to utilize a computer keyboard regularly is essential
• Busy work environment subject to frequent interruptions and shifting potentially conflicting priorities
• As a condition of employment, must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts
• All employees must be fully vaccinated for influenza
• Must understand and follow the SoNE HEALTH Code of Conduct, Mission, Vision and Core Values; comply with all SoNE HEALTH policies and procedures; ensure actions are in accordance with applicable laws, regulations, professional standards, policies, procedures and the Code of Conduct

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Basic Life & Accident Insurance
• Flexible Spending Accounts
• Voluntary Benefits
• Homeowners Insurance
• Auto Insurance
• Critical Illness Insurance
• Pet Discount Plans
• Earned time off, sick time, company holidays and one floating holiday
• Paid Volunteer Time
• Employee Assistance Program