Patient Care Representative

Job Summary

About the role

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed
• Assist patients with iPad check-in process, ability to troubleshoot and provide feedback
• Recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy
• Work in collaboration with technologists/radiologists to ensure proper patient flow
• Process outgoing and incoming US and inter-office mail and UPS deliveries
• Prepare setup for next day’s appointment schedule and communicate any potential issues
• Verify and enter necessary information into our systems
• Respond appropriately to scheduling emergency patient situations
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group
• Maintain co-pay/petty cash accuracy and make daily bank deposits
• Aid in on-boarding and training of new employees
• Perform other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Requirements

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Proven ability to multi-task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation

Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred

Skills

• Exceptional communication skills
• Computer proficiency
• Attention to detail
• Typing accuracy
• Multi-tasking ability
• Customer service orientation
• Problem-solving skills
• Confidentiality awareness
• Collaboration and teamwork
• Time management
• Customer care support
• Machine utilization
• Information intake via phone

Benefits

• Pay range for this position is $17-29/hr + benefits
• Individual pay is based on skills, experience, and other relevant factors

Pay and Schedule

• Pay range for this position is $17-29/hr + benefits
• Individual pay is based on skills, experience, and other relevant factors

Benefits

• Not specified